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\pard\plain \ltrpar\s1\cf0\sl480\slmult1{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ql\rtlch\af4\afs24\lang1023\ltrch\dbch\af3\langfe1023\hich\f1\fs24\lang1033\loch\f1\fs24\lang1033 {\rtlch \ltrch\loch\f1\fs24\lang1033\i0\b0 User Story}
\par \pard\plain \ltrpar\s1\cf0{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ql\rtlch\af4\afs24\lang1023\ltrch\dbch\af3\langfe1023\hich\f1\fs24\lang1033\loch\f1\fs24\lang1033 {\rtlch \ltrch\loch\f1\fs24\lang1033\i0\b0 Red Team}
\par \pard\plain \ltrpar\s1\cf0{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ql\rtlch\af4\afs24\lang1023\ltrch\dbch\af3\langfe1023\hich\f1\fs24\lang1033\loch\f1\fs24\lang1033 
\par \pard\plain \ltrpar\s1\cf0{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ql\rtlch\af4\afs24\lang1023\ltrch\dbch\af3\langfe1023\hich\f1\fs24\lang1033\loch\f1\fs24\lang1033 {\rtlch \ltrch\loch\f1\fs24\lang1033\i0\b0 \tab On Saturday, September 22, our team went on location to meet with and interview one of our potential users. We spoke with John Hyde, one of the service writers for Gene Harvey Chevrolet. He walked us through the process of creating a repair order on their
 current system. The current system clearly has DOS roots since you are limited with what you can click on. John seemed to prefer the keyboard anyway.}
\par \pard\plain \ltrpar\s1\cf0{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ql\rtlch\af4\afs24\lang1023\ltrch\dbch\af3\langfe1023\hich\f1\fs24\lang1033\loch\f1\fs24\lang1033 {\rtlch \ltrch\loch\f1\fs24\lang1033\i0\b0 \tab When entering in the vehicle's VIN, the system would recognize if this was a new customer or a customer that has been in previously. Selecting the previous customer appeared to be easy enough, then he continued through the order, detailing what was to be 
done to the vehicle. The system also recognizes if the vehicle has recalls associated with the vehicle. After selecting the recalls, he then printed out the repair order and tagged it. They prefer to to print out the repair orders rather than electronicall
y assign the order to a mechanic. They want more human control over the assignment of the orders.}
\par \pard\plain \ltrpar\s1\cf0{\*\hyphen2\hyphlead2\hyphtrail2\hyphmax0}\aspalpha\ql\rtlch\af4\afs24\lang1023\ltrch\dbch\af3\langfe1023\hich\f1\fs24\lang1033\loch\f1\fs24\lang1033 {\rtlch \ltrch\loch\f1\fs24\lang1033\i0\b0 \tab We asked him to show us the process of entering in a new customer's information as well, so we could view the screens and gather screen shots. The system first asks for the customer's vehicle information before you enter in the customer information. After
 the vehicle information is entered, the system moves to another screen for the customer information. He was able to switch back and forth between these two screens. However, when he attempted to exit the new vehicle information screen, the system would lo
op back to the same screen. There was no way to exit this screen. The information could be cleared, but that was it. He had to close the application and re-start it to cancel what he was doing. John expressed frustration at this obvious fault with the prog
ram.}
\par }